Friday 11 June 2021

Thank you to everyone who participated in the consultation for Council's Digital Transformation project. Please see the Document Library on the right (or click here) for a report of 'What we Heard' the community tell us about their preferences and requirements. We will get back to you in August with details of how your contribution has influenced the project design for the new system.


Thursday 29 April 2021

Consultation for this project has now closed. Thank you to everyone who participated. Council staff will collate results and provide a summary of how community feedback has influenced the scope of the new customer service online system in August of this year.


How can we meet your needs?

Council is working towards a new, online customer experience to make it easier for you to access information and services. Some examples of these services may include (but are not limited to) pet registrations, rates payments and missed waste bin collections.

In 2018 Council undertook extensive community consultation to understand the evolving needs and digital expectations of the Hobsons Bay Community. You told us that you would like digital services that are simple and easy to use; fast and automatic; convenient and allow you to control your own information.

These insights were used to help develop the 2018 - 2022 Digital Transformation Strategy as well as shape the requirements for the new, online customer service experience.

The new, online system will

  • Allow customers to
    • log in
    • change personal details
    • request services and applications
    • make payments
    • track the status of a request
  • Be compatible with computers and mobile phones
  • Complement existing telephone, web and walk-in Customer Service at the Civic Centre

Take the quick survey below to let us know what you think is important to consider when designing the new system.